Lyte Up Clothing has a 30 day return policy, which means you have 30 days after the item was purchased to request a return. All returns, defects and exchanges are only good for store credit. Simply print and fill out our Return Form and return it along with the item.
All merchandise must be in the same condition that you received it, unworn or unused, with tags, and its original packaging. Absolutely no markings on the product should be present and tags must be intact to receive full credit.
Proof of Receipt
All merchandise will need proof of receipt, no exceptions which include the order number.
If you received a defective item, you must report it within 48 hours of receiving the item. If the product defect is not reported there will not be a credit issued. There is no return policy for products broken by the customer. Please see the Damaged or Wrongfully Sent Items return directions below for details on how to exchange the product. If you have a defect, please reach out to us, we have lots of tips to self fix the issue.
Received Wrong Item
If you believe you received the wrong item, please contact us immediately within 48 hours of receiving the item. Please see the Damaged or Wrongfully Sent Items return directions below for details on how to exchange the product.
Purchased the Wrong Item
If you believe you purchased the wrong item, please follow the exchange protocol listed below.
Returning the Product
The customer is responsible for the shipping costs of the returned item and all items must be trackable. We are not responsible for lost or stolen packages. All shipping charges must be prepaid or it will be sent back to the sender and not refunded. Pro tip: utilize the USPS First Class option if it’s under 16oz, rates can be found on USPS.com
Merchandise should be mailed and never dropped off in person. It will not be accepted in person.
Any product that is not a product of Lyte Up Clothing will be rejected.
Refunding Process: *eGift Cards Only
Please note that the original shipping cost we paid for is not included in the total refund amount. The return shipping costs are the customers responsibility. The processing time for the refunded eGift Card to the customer will be 3-4 days unless you contact us directly that it is a rush order. All refunds will be sent via email in the form of an eGift Card. eGift Cards have no expiration date.
Rights Refusal on Returns
Lyte Up Clothing reserves the right to refuse returns from customers for any reason at any time. Lyte Up Clothing can refuse the right of sales to any customers, entities and/or companies. The reasons could be but are not limited to fraudulent activity, redundant shopping habits of purchasing and returning and/or wrongly returned products for any of the reasons violating our return policies.
Final Sale | Custom Items
All final sale items and custom items through Lyte Up Clothing are non-refundable and have a no returns, exchanges or refund policy. In most cases it is for sanitary reasons or a customization that is exclusive.
You can exchange your item by returning it for store credit only. The customer is responsible for the cost of returning the item back to our distribution center. The good news is we do not have a restocking fee on exchanges. Once we obtain the returned product in the mail, we will process the eGift Card which takes 3-4 days. If this is a rush return order, contact us directly and we will rush you the eGift Card to purchase the correct item. Simply print and fill out our Return Form and return it along with the item.
You must place a new order for the desired changes of the item. We do not offer the option to outright exchange products. We are not able to honor any previous sale prices. Customers are responsible for the shipping fees for returning/exchanging the product.
Damaged or Wrongfully Sent Item Returns
First of all we apologize for any inconvenience this purchase has caused you. Simply print and fill out our Return Form and return it along with the damaged or wrongfully sent item. The customer is responsible for the shipping costs and all items must be trackable. Once we receive the product we will issue a store credit eGift Card for the amount of the original product and up to $10 in shipping costs. The shipping receipt must be included within the returned package to receive the shipping shore credit. We are not responsible for lost or stolen packages. All shipping charges must be prepaid or it will be sent back to the sender and not refunded. Pro tip: utilize the USPS First Class option, rates can be found on USPS.com
Lyte Up Clothing requires all items to be exchanged within 30 days of the original receipt. Any refund sent after 30 days will be discarded or returned back to the sender. All returns will be store credit after shipping costs have been extracted. All store credits will be issued by email through an e-gift card which never expires. Please allow 3-4 days to process. If this is a rush order please reach out to us directly.
Send Your Package To:
Lyte Up Clothing LLC; Returns
103 Steely Road
Reading, PA 19608