Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at email@example.com
You must report the defect within 2 days of receiving the product in order to receive a store credit.
Battery Tip: Make sure the battery is installed correctly. For 2032 batteries, make sure the label side is facing outward towards you. Make sure AAA batteries are pushed all the way to both ends. Make sure the backing is locked into place.
Goes Dim Fast: AAA battery packs should hold a strong brightness for 8-10 hours. 2032 battery packs should hold a strong brightness for 6-8 hours. It helps to take your batteries out when not in use. Bring extra batteries to events to replace. If the product has a short lifespan of only an hour, the battery pack should be replaced.
Battery Pack Button Is Stuck: Try taking your battery back out to loosen up the button. For the 2032 battery packs, remember that you can also turn it on and off with the black button on the back.
Velcro Won’t Stick: Try to get sticky backing velcro (Michaels carries it), peel off the old velcro, replace and apply new velcro. Press firmly to ensure it will stay. Another trick would be to get a thick glue substance and lightly put some on the side that sticks to the inside of the hat, then press firmly for a few minutes or tape it down and come back to it later. Superglue will not work as the fabric will just absorb it too fast.
Don’t Like Battery Pack Placement: Use a small pair of scissors and cut the thread where the battery pack is located. Do not cut the clear thread. Get sticky backing velcro (Michaels carries it), peel off the old velcro, replace and apply new velcro. Press firmly for a few moments to ensure it will stay. Make sure to not place the velcro over any on/off buttons.
Still having issues? Message us at info@LyteUpClothing.com and we can help you troubleshoot the problem.
You should never wash your light up products in the washing machine. All light up products have battery packs which will short out. We recommend washing all products by hand.
- Wash items inside out in cold water
- Use limited soap and a light amount of water
- Do not get water near the battery pack or el wire
- Hang dry
All non light up products should be cold washed and hung up to dry to minimize shrinking.
We can customize orders! Just message us what you are looking to create. We'll try our best to make your vision come to life!
If you need a bigger or smaller hat, we’d be happy to create our design on the hat you send us. The pricing would be adjusted depending on the design. Message us directly for details.
Lyte Up Clothing has a 30 day return policy, which means you have 30 days after the item was purchased to request a return. All returns, defects and exchanges are only good for store credit. Simply print and fill out our Return Form and return it along with the item.
All merchandise must be in the same condition that you received it, unworn or unused, with tags, and its original packaging. Absolutely no markings on the product should be present and tags must be intact to receive full credit.
Proof of Receipt
All merchandise will need proof of receipt, no exceptions which include the order number.
If you received a defective item, you must report it within 48 hours of receiving the item. If the product defect is not reported there will not be a credit issued. There is no return policy for products broken by the customer. Please see the Damaged or Wrongfully Sent Items Return Directions below for details on how to exchange the product. If you have a defect, please reach out to us, we have lots of tips to self fix the issue.
Received Wrong Item
If you believe you received the wrong item, please contact us immediately within 48 hours of receiving the item. Please see the Damaged or Wrongfully Sent Items Return Directions below for details on how to exchange the product.
Purchased the Wrong Item
If you believe you purchased the wrong item, please follow the exchange protol listed below.
Returning the Product
The customer is responsible for the shipping costs of the returned item and all items must be trackable. We are not responsible for lost or stolen packages. All shipping charges must be prepaid or it will be sent back to the sender and not refunded. Pro tip: utilize the USPS First Class option if it’s under 16oz, rates can be found on USPS.com
Merchandise should be mailed and never dropped off in person. It will not be accepted in person.
Any product that is not a product of Lyte Up Clothing will be rejected.
Refunding Process: *eGift Cards Only
Please note that the original shipping cost we paid for is not included in the total refund amount. The return shipping costs are the customers responsibility. The processing time for the refunded eGift Card to the customer will be 3-4 days unless you contact us directly that it is a rush order. All refunds will be sent via email in the form of an eGift Card. eGift Cards have no expiration date.
Rights Refusal on Returns
Lyte Up Clothing reserves the right to refuse returns from customers for any reason at any time. Lyte Up Clothing can refuse the right of sales to any customers, entities and/or companies. The reasons could be but are not limited to fraudulent activity, redundant shopping habits of purchasing and returning and/or wrongly returned products for any of the reasons violating our return policies.
Final Sale | Custom Items
All final sale items and custom items through Lyte Up Clothing are non-refundable and have a no returns, exchanges or refund policy. In most cases it is for sanitary reasons or a customization that is exclusive.
You can exchange your item by returning it for store credit only. The customer is responsible for the cost of returning the item back to our distribution center. The good news is we do not have a restocking fee on exchanges. Once we obtain the returned product in the mail, we will process the eGift Card which takes 3-4 days. If this is a rush return order, contact us directly and we will rush you the eGift Card to purchase the correct item. Simply print and fill out our Return Form and return it along with the item.
You must place a new order for the desired changes of the item. We do not offer the option to outright exchange products. We are not able to honor any previous sale prices. Customers are responsible for the shipping fees for returning/exchanging the product.
Damaged or Wrongfully Sent Item Returns
First of all we apologize for any inconvenience this purchase has caused you. Simply print and fill out our Return Form and return it along with the damaged or wrongfully sent item. The customer is responsible for the shipping costs and all items must be trackable. Once we receive the product we will issue a store credit eGift Card for the amount of the original product and up to $10 in shipping costs. The shipping receipt must be included within the returned package to receive the shipping shore credit. We are not responsible for lost or stolen packages. All shipping charges must be prepaid or it will be sent back to the sender and not refunded. Pro tip: utilize the USPS First Class option, rates can be found on USPS.com
Lyte Up Clothing requires all items to be exchanged within 30 days of the original receipt. Any refund sent after 30 days will be discarded or returned back to the sender. All returns will be store credit after shipping costs have been extracted. All store credits will be issued by email through an e-gift card which never expires. Please allow 3-4 days to process. If this is a rush order please reach out to us directly.
Send Your Package To:
Lyte Up Clothing LLC; Returns
103 Steely Road
Reading, PA 19608
All fulfilled items are shipped by Lyte Up Clothing LLC. We utilize USPS but are not limited and will use shipping services such as UPS, FedEx, DHL and any other carriers available. You can not choose which carrier to use unless the option is offered to you at check out. We are not able to request signatures, add insurance or change the address once the item has been shipped. Once the item is shipped you will receive shipping notifications through your email that you used to check out.
If our system detects a faulty shipping address we will reach out to you via the same email you purchased the product with and request an updated address. Failure to respond will result in a canceled order after 2 weeks.
Any lost or stolen packages must be resolved with the carrier in which it was sent through. Lyte Up Clothing is not responsible for any deliveries stated as “delivered” but have not been received.
Certain products take 1-7 working days to process unless noted otherwise. Estimated arrival time is anywhere from 2-30 working days.
Yes we have bulk & wholesale pricing available. Please message us on our Wholesale page or email us at info@LyteUpClothing.com to see our catalogue. All bulk and wholesale orders must be a minimum purchase of 50 of the same product.